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Turn your passion for the social justice into a career! As a multiethnic coalition of community organizations and individuals, CHIRLA aims to foster greater understanding of issues that affect immigrant communities, provide a neutral forum for discussion, and unite immigrant groups to more effectively advocate for positive change. CHIRLA’s programs include coalitionbuildingand convening of organizations, advocacy around issues affecting immigrants and refugees, community education, service provision and technical assistance, and organizing and leadership development for immigrant workers and youth.
CHIRLA is an equal opportunity employer and complies with all Federal, State, and Los Angeles City equal employment opportunity laws. CHIRLA does not discriminate against employees and applicants for employment on the basis of alienage or citizenship status, race, creed, color, religious, national origin, sex, age, disability, marital status, or sexual orientation.

Current Openings

Membership Coordinator

Job Announcement

POSITION: Membership Coordinator
SALARY: $45,000, Based on experience
CLOSING DATE OF THIS POSITION: Open until filled

The Coalition for Humane Immigrant Rights of Los Angeles (CHIRLA) is a non-profit organization founded in 1986 to advance the human and civil rights of immigrants and refugees in Los Angeles. As a multi-ethnic coalition of community organizations and individuals, CHIRLA aims to foster greater understanding of issues that affect immigrant communities, provide a neutral forum for discussion, and unite immigrant groups to more effectively advocate for positive change. CHIRLA’s programs include coalition-building and convening of organizations, advocacy around issues affecting immigrants and refugees, community education, service provision and technical assistance, and organizing and leadership development for immigrant workers and youth.

POSITION DESCRIPTION:
CHIRLA is looking for a Membership Coordinator who will take leadership in building a range of products and services that serve CHIRLA’s members’ needs. The Coordinator will engage in research and experiments with members to either validate or invalidate various hypotheses regarding potential product and service offerings. Based on the learning from these experiments, the Coordinator will develop products and services and make the necessary improvements based on member feedback. CHIRLA is looking for someone who is committed to improve the lives of immigrants and is also entrepreneurial, understands and embraces lean methodology and is focused on learning from experience quickly, and provide input for pivoting when needed.

 

DUTIES AND RESPONSIBILITIES:
Leadership:

  • Participates in department-wide strategic planning;
  • Participates in the overall strategy and manages budget for the membership program;
  • Coordinates CHIRLA’s efforts to promote and increase membership on site at CHIRLA, as well as through community outreach and special events;
  • Responsible for coordination with CHIRLA’s Communications and Community Education teams to produce membership materials for marketing needs.
  • Plan and execute a retention program to retain members, working closely with CHIRLA’s Organizing, Community Education, Legal services, Policy and Communications teams;
  • In partnership with the Community Education, Development and Organizing teams, establishes the strategy and timeline for all membership communications including renewals, upgrades, invitations, and general communications;
  • In coordination with the Administration, develops and manages CHIRLA’s relationship with businesses, organizations and other entities to offer benefits to CHIRLA’s members.

 

Program Management:

  • Working closely with the Finance and IT departments, ensures accurate and current record keeping for all member data;
  • Oversees and manage membership card printing and mailing;
  • Innovates and develops new membership benefits and news media platform;
  • Conducts periodic member interviews to determine what products and services CHIRLA’s members most want and need, as well as frequency of usage;
  • Determines schedule of dues from members, businesses, organizations and other entities for participating in CHIRLA’s benefits program membership in coordination with CHIRLA’s Development and Finance Departments;
  • Partners with Development, Community Education and Communications Departments to create membership materials, including printed and online marketing material.

 

Members and Volunteers Coordination:

  • Develop a volunteer and mentorship curriculum for members and volunteers;
  • Oversee and support volunteers and members to identify strength, skills, and expertise and work areas to support CHIRLA as volunteer workers;
  • Provides leadership and support and encourage effective team work among all employees within the volunteer program;
  • Conducts regular program and volunteer evaluations for the volunteer program.

 

QUALIFICATIONS:

  • Bachelor’s Degree in Business Management, Marketing, or related field
  • Experience managing membership models
  • Experience working in the non-profit sector
  • Experience with and comfort working with online tools such as Google Apps, Google Documents, and Salesforce.com
  • Excellent verbal and written communication skills;
  • Computer literacy: word processing, internet navigation, and other work-related applications;
  • Must be flexible and willing to work early morning, evening, and weekend hours.

 

SKILLS:

  • Bilingual English/Spanish required;
  • Commitment to workers' and immigrants' rights;
  • Deep commitment to social change and to growing CHIRLA as a membership organization in which members have decision-making authority;
  • Experience working within a multi-ethnic/multi-cultural environment ;
  • Established professional track record of increasing responsibilities;
  • Experience with program management and leadership;
  • Strong interpersonal communication, conflict resolution and negotiation skills;
  • Excellent computer skills, including Salesforce, Microsoft Word and Excel and other databases, and willingness to learn other needed computer programs;
  • Ability to work independently with minimal supervision and as part of a team;
  • Highly organized and able to manage multiple ongoing projects.

TO APPLY
By email: send résumé and cover letter to: jobs@chirla.org 
Subject line should read: E-Advocate

By standard mail, send materials to:
Coalition for Humane Immigrant Rights of Los Angeles (CHIRLA)
Attn: Human Resources
2533 W. 3rd Street, Suite 101
Los Angeles, CA 90057